FAQ for art buyers
How do I purchase art?
Click here to create an account, you will be sent an email to confirm your account has been created. The artworks are labeled according to availability, art labeled 'Add to Basket' can be purchased securely online by credit or debit card via PayPal (secure payments system) or by offline payment methods such as cheque (please make payable to The Artist Studio) or postal order, just click on the Add to Basket buttons and follow the instructions to complete your purchase, you will receive an email with your purchase details.
Do I need to be registered with paypal to pay by credit card?
You can send your payment using paypal's secure online payments system without being registered with paypal
Can I pay for the art by offline payment methods?When will my artwork be delivered?
Yes certainly, on the checkout page you can choose whether you want to buy art by credit or debit card via paypal or by an offline payment method, you will be sent an email with your order details, you will be contacted to send the payment by cheque or postal order, please make your cheque payable to The Artist Studio
Artworks are sent by royal mail or courier, direct from the artists, dispatch is normally within 2 - 5 working days, you will receive an email with your order details when you have made a purchase, please email us if you need to any info about dispatch or delivery dates
Do you ship art internationally?
Most artists will deliver your purchases to International destinations, see the artists gallery or contact the artist via their contact form if you have any queries about delivery destinations
How do I make an offer for an artwork?
Click on send an offer, on the artists contact page please include which piece you are interested in & the amount of the offer, the message will be sent to the artist, we will let you know if your offer for the artwork is accepted
How do I commission art?
If you would like to commission an artwork contact us or the artist who will be pleased to discuss your requirements, some artworks are labelled available by commission you could have a similar piece completed, or talk to the artist about creating art to your own specifications
How do I add an artist to my favourite artists?
Click here to create an account, then browse the artists galleries and click Add to my favourite artists, the artists name will then appear in your favourite artists list in your account
Can I return the artwork if I decide it not quite what I was looking for?Can I collect my artwork?
Yes certainly, please let us know as soon as you can, you have 14 days to return the art to the artist for a refund, please return using an insured service (sorry refunds don't include P&P costs, unless the artwork has been damaged in transit if that is the case you will receive a refund in full including all P&P costs, see buyer terms)
If you live locally to an artist you may be able to collect your art, please contact the artist to make an appointment for collection
Can I view any artworks before purchase?
Contact the artist to check if you can view the artwork, some artists may have work in a gallery or exhibition for you to see, or you can often view the art in their home or studio, viewings are by appointment
What happens if the art arrives damaged?
If you can see that the parcel is damaged sign as 'unchecked' if you can see that the art is damaged you should refuse the parcel and contact us
The art is packaged for safe transit but if the unlikely happens and your purchase arrives damaged please contact us asap for a full refund or an exchange, retain the original packaging so that the artist can make a claim with the courier, see buyer terms
Where are your buyer terms & conditions?
Our buyer t&c's are on the following page:
FAQ for artists
How do I join The Artist Studio?
It's easy to join, artists click here
to register, upload up to 5 images (examples of your artworks), a short paragraph about you and your art, we will review your submission and contact you (normally within 7 working days) to confirm your membership
Do you charge commission on art sold?
As from 12th May 2011 we have made a change to our gallery, its free to join and list your art, we charge a commission fee of 25% on art sales, see our artists terms & conditions artists terms & conditions
What do I need in order to join?
All you need are your contact details, up to 5 .jpg or .gif images of good quality, (please ensure each image is resized to no more than 800px wide or 800px high, whichever is the greatest), and a short paragraph about you and your art. Once you've joined you need to have a minimum of two artworks that are available to buy now in your gallery for it to remain online
Do you accept International artists?
The majority of artists on the site are from the UK but we are considering a few applications from artists who are resident in Europe EU & USA, we only have a few places available for artists who are not resident in the UK
Do you accept all submissions?
We will accept artists whose work we feel we can successfully market on our website, we will let you know if you haven't been successful this time
I can't login?Where are your artist's t&c's?
Make sure you have clicked on Artist Login not Login as this is just for buyers, if you continue to have problems contact us
You can find our artist's t&c's on the following page: